Disconnect protection is a tool that protects our players if their Internet connection is lost while they are involved in game.
Disconnect protection resets are allowed three times in a seven-day period of live game play. Before successfully processes player's reset request, we will check whether the player has used up his quota of resets. We will not reset the protection if player has used his quota. Each player is limited to the use of eight disconnect protections (three resets) within a seven-day period of live game play. A player may request for a disconnect protection by applying to 's Support.
Disconnect protection is not available in any Sit & Go, Single-Table tournament, Multi-Table tournaments. Your hand will automatically be folded if you lose your connection.
Players will be refunded the exact amount of money they had at the time of cancellation.
Players will be refunded the exact amount of chips they had at the time of cancellation.
If tournament is cancelled because of technical reasons, any players who were eliminated before cancellation will lose their buy-in and entry fee. Remaining players will have their buy-in and entry fee refunded. The buy-in chips from the players already eliminated will be evenly divided between the remaining players, regardless of the chip standing at the time of cancellation.
If tournament is cancelled because of technical reasons, any players who were eliminated before cancellation will lose their buy-in and entry fee. Remaining players will be refunded: